Customer Service: Full Client Relation Guide and Customer Care Secrets

Inflation cannot stand in the way of your career progress, not even for a moment!

Priced right, this Customer Service bundle is a steal!! You no longer need to waste money on random courses when you can invest in this special Bundle.

CPD allows individuals to take charge of their career development and aspirations. Continuous professional development is essential in today's ever-evolving workplace. Adapting to changes and staying current with current trends means constantly upskilling yourself and enhancing your skillset.

Why Choose Us?

• Learndrive is a CPD Group Accredited Training Provider in the UK for delivering training courses.
• Our courses are based on industry-relevant curriculum with audio and video modules.
• We also offer assignments that test your learning and hone your skills.
• Our Courses are self-paced, and we offer PDF Certificates free of cost!
• We are also UKRLP registered learning platform.
• Most importantly, we will aid you in adapting to the updated industry compliance and practices.

The Customer Service: Full Client Relation Guide and Customer Care Secrets Course Bundle is packed with 15 career development courses chosen specifically for your career advancement.

Customer Service Bundle Package Details:

⦿ You will get 15 instructor-led premium vocational courses targetted towards your continuous professional development

⦿ We are offering a free printed certificate and free printed transcript for the Outstanding Customer Service - The Ultimate Guide! Course.

⦿ The PDF Certificates for all 15 Courses in this bundle are completely free!

⦿ There is no hidden charge. The exam fee, retake fee and tutor support fees are all-inclusive with the course price.

This Customer Service: Full Client Relation Guide and Customer Care Secrets Exclusive Package has been designed to provide our learners with the greatest possible benefit. You will be able to improve your productivity and boost your career prospects drastically by unlocking the full potential of this skill.

Included in this bundle are the following courses:

• ➥Course 1: Outstanding Customer Service - The Ultimate Guide!

• ➥Course 2: Employment Law

• ➥Course 3: Communication Skills

• ➥Course 4: Team Management

• ➥Course 5: Anger Management

• ➥Course 6: Workplace First Aid

• ➥Course 7: Telephone Etiquette

• ➥Course 8: Customer Care

• ➥Course 9: Business Etiquette

• ➥Course 10: Presentation Skills

• ➥Course 11: Public Speaking

• ➥Course 12: Negotiation Skills

• ➥Course 13: Creative Thinking & Innovation

• ➥Course 14: Heatwave First Aid

• ➥Course 15: Motivation

↧↧ For a detailed syllabus, please refer to the Resources Section ↧↧

• Provider Prospectus - download
• Course Syllabus for 14 Career Development Courses - download

Individuals can hone their core skills while improving those that are in need of improvement through continuous professional development. As a result, continuous upskilling boosts confidence and empowers individuals to become more proficient in their roles.

Therefore, this Customer Service Bundle will focus solely on your continuous professional development. This is why we have chosen 15 career focused courses in this package.

➥Course 1: Outstanding Customer Service - The Ultimate Guide!

Learning Outcomes of the Outstanding Customer Service - The Ultimate Guide! Course-

• Discover new ways to customer service
• Learn to solve customer related issue fast
• Discover How to Create Exceptional Customer Service tricks
• Know A Pro's Guide to Handle Difficult Customers
• Get your career off to a great start with great customer service

Curriculum:

• Why Customer Service is Critical to your Business

• Good isn’t Good Enough

• We are all in the Helping Field

• Providing Concierge Level of Service

• The 5 Tenets of TQM

• How to Boost Customer Satisfaction

• How to Avoid the 10 Deadly Sins of Customer Service!

• More Money $$$ – Through Customer Retention

• How Much is a Customer Worth $$$

• Do you Understand your Customer

• Dealing with Difficult Customers

• Leap into Customer Service!

• Exceptional Phone Service

• Why Customers Buy From You! $$$

• Bonus Lecture!!! Final Tips!!!

Fourteen other career development-focused courses are included in this bundle in addition to the Outstanding Customer Service - The Ultimate Guide! Course. We will discuss them shortly below. Please refer to the Resources section for a detailed syllabus of these courses.

➥Course 2: Employment Law

Learning Outcomes -

• Know what UK employment law is and what an employment lawyer does

• Identify each of the fundamental stages in corporate recruitment

• Get a list of things that you should include in an employee handbook

• Learn about workplace safety regulations

• Discover your rights as an employee

• Find out your privileges regarding sick pay and pension

➥Course 3: Communication Skills

Learning Outcomes -

• Learn Different Categories of Communication Skills

• Realise the Importance of Listening

• Understand the Behaviour Styles & Personality Types

➥Course 4: Team Management

Team Management is our fourth course in this Customer Service: Full Client Relation Guide and Customer Care Secrets Bundle. Without effective teamwork, no one can succeed as a manager. So, This Team Management course will teach you how to create a positive team culture, build high-performance teams, and manage multicultural teams effectively.

Learning Outcomes -

• Learn how to work as a team

• Identify the three pillars of high-performance teams

• Manage culturally diverse groups effectively

➥Course 5: Anger Management

In this fifth course, you will learn how to manage your anger. In this program, you will learn how to identify anger issues, channel them, and think positively to overcome them.

Learning Outcomes -

• Get hands-on tips to manage your anger

• Make effective use of your anger by learning how to channel it

• Learn how to think positively in order to achieve excellence

➥Course 6: Workplace First Aid

This sixth course of the bundle will teach you first aid methods and techniques that may come in handy in an emergency at your workplace.

Learning Outcomes –

• Know the basics of workplace first aid and the necessity of it

• Get an elaborate idea about the laws and regulations related to workplace first aid

• Obtain a clear image of your roles in an emergency

• Assess a critical situation and plan the proper steps

➥Course 7: Telephone Etiquette

Learning Outcomes –

• Discover how to speak professionally over the phone by following our step-by-step guide

• Find the steps for eliminating the phone distraction

• Distinguish between inbound and outbound calls and learn how to deal with each

➥Course 8: Customer Care

In this eighth course of the Customer Service bundle, you will learn the importance of good customer care service and develop skills on how to handle customers.

Learning Outcomes –

• Know The Importance of Good Customer Care Service

• Develop Skills on How to Handle Customers.

• Learn How to Greet Customers Professionally

• Get Training on Managing Customers

➥Course 9: Business Etiquette

The rules of business etiquette govern the expectations of social behaviour at work. Through this course, you will learn advanced strategies and tips to sharpen your business communication skills to boost up your professional image using best etiquette practices.

Learning Outcomes –

• Learn about Proper Business Etiquette

• Understand Business Ethics

• Get an Overview of Business Environment

➥Course 10: Presentation Skills

In this outstanding skill-up training, learn all the essential methods and techniques for improving your presentation skills.

Learning Outcomes –

• Learn how to prepare and structure your presentation

• Know how to handle stress during presentations

• Discover how to deliver a good presentation

➥Course 11: Public Speaking

Do you ever find yourself being too anxious to speak in public? Fear not. The eleventh course of the 15 In 1 Customer Service: Full Client Relation Guide and Customer Care Secrets Bundle will mitigate this problem.

Learning Outcomes -

• Learn how to deal with anxiety

• Prepare to speak publicly by analysing your audience

• Learn how to make a good first impression

• Become an expert at giving engaging speeches

• Know how to conclude a speech properly

➥Course 12: Negotiation Skills

Learning Outcomes -

• Negotiate effectively by mastering the art of bargaining

• Find out how to handle personal attacks and control your emotions

• Know when to walk away from a negotiation

• Adapt to negotiate through telephone, email or on behalf of someone else

➥Course 13: Creative Thinking & Innovation

Being creative and innovative is not easy. So, we include this Creative Thinking & Innovation course in the package to boost your creative thinking and innovation. This course will guide you through an exciting journey to learn how critical thinking works and how creativity is practised.

Learning Outcomes -

• Understand lateral and parallel thinking

• Identify factors that block creative thinking

• Learn the process of decision making

• Recognise problems and learn how to solve them

• Get familiar with the techniques of brainstorming

➥Course 14: Heatwave First Aid

In this fortieth course of Customer Service bundle, you will learn the basic precautions and first aid before, during, and after the onset of a heat wave.

Learning Outcomes -

• Find out what you can do to prevent heatwaves

• Understand the symptoms of heat-related illnesses and learn how to treat them

• Protect your children from heat stress and heatwaves by learning how to prepare them

➥Course 15: Motivation.

Learning Outcomes -

• Learn How to Be Motivated By Doing Physical Fitness

• Identify The Correlation between Mental Fitness and Motivation

• Know the Secret Tips for Retaining Motivation

Although we do not intend to discourage anyone from taking this 15 In 1 Bundle or to impose any sort of restrictions on doing these online training pieces on Customer Service, the people who meet any of the following criteria will be the ones who will benefit the most from this bundle:

1. Anyone looking for a basic understanding of this topic
2. Domain-specific job seekers
3. This bundle is suitable for anyone with ground knowledge/intermediate expertise
4. Anyone looking for a certificate of completion on doing an online training
5. Students of Customer Service or anyone with an academic knowledge gap on this topic are welcome to attend
6. It is open to anyone who is interested in this topic or has a general curiosity about it

This Course does not have any prerequisites or formal requirements. Get an Internet-connected device, and you're ready to embark on an exciting, enjoyable learning journey. Though, we recommend that you:

• Are passionate about learning online
• Have a good grasp of English
• Wish to know more about Customer Service
• Focused on career development & CPD

If you meet these criteria, you can start studying the courses immediately!

Once you complete this training, you can embark on a career or begin the next career phase in this field. This Customer Service: Full Client Relation Guide and Customer Care Secrets Course Pack will empower you to command a position of respect and dignity over your colleagues. Upon completion, the learner will receive a certificate that will help boost their CV.

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Certificate of completion

Digital certificate - Included